HOMEundone

I just opened the chandelier -- it's a piece of crap It comes in individual "branches" that you have to put together. The first one I opened, there are scratches and scuff marks on the "crystals", and one of them even has a chip out of it. No way in hell are these Swarovski crystals, which the vendor said they are. I'm pretty sure they're not even any sort of crystal -- they look like plastic.

I guess when a deal is too good to be true, it is

What should I do?? Contact the seller and tell them I'm refusing the item?? I sure don't want to keep it -- it's not at all what it's supposed to be

OMG! Send it back! (can you?) A put-together chandelier? Oh no....

Do not keep it if there's any way you can return it.

I'm so pissed off for you!

The photo you shared with us was exactly the same as the chandelier I saw here - exactly the same, Smoodgie... it WAS NOT a put-together chandelier with plastic "chrystals"!

What I'm suggesting here is that the photo they shared was not the chandelier they sold you... and that's false advertising big time! Definitely research your rights with this purchase. I can't imagine that E-Bay would support venders selling crap for big bucks when they've advertised said item as quality. E-Bay's reputation would be at stake. I'd get in touch with them for sure - even if it's as easy as refusing the item and sending it back to the vender... they should know that this particular seller is a scam artist!

I'm so very sorry, Smoodgie!!
Keep us posted...

I checked the vendor's record before I bid on the chandelier -- over 3,000 positive feedbacks. Either they sell their crap to idiots or there's something fishy going on.

I wrote to the vendor and asked specifically if the crystals were Swarovski or European (those are the two options they come in). The reply was Swarovski. No freakin' hell are these crystals Swarovski -- I have some little Swarovski crystal animals, and the crystal is sparkly and pristine. These crystals are garbage. Every one of them has scuff marks, scratches, and/or dings. And that's on ONE branch.

And yes, you have to put the whole chandelier together yourself. WTF??

Oh frig -- I just read their return policy:

Returns & Store Policies
If you choose to return an item because a change of mind the item must be in its original packing. The fixture can not be assembled or installed prior to returning. A return address authorization number must be assigned to you before an item is shipped back from the staff at WeGotLites, inc / Brooklyn Essentials Inc. If a package is shipped back without authorization we reserve the right to refuse the parcel, if the sale is past 7 days of primary receipt it will be considered final and null transaction. You have 7 days from time of receipt to call in a return. Item must be in original condition it was shipped. In the event that a best offer and or discount was granted on an order it can not be returned or exchanged and will be considered a final sale. Brooklyn Essentials inc, / WeGotLites inc, can not and will not be held accountable for any additional fee's a customer might incur during a transaction, meaning customs fee's, additional shipping fees because of an invalid shipping address, back charge fees due to wrongful disputes and or electrician fees/ reschedule fees. We are not liable for broken items received from customers. All refunds will be issued as store credit NOT even money. Please refer to the fee's below.

A restocking fee will be assessed for these returns at a rate of 25% of the purchase price. Refunds are credited after subtracting the restocking fee, Shipping funds will NOT be refunded.

Damaged items:
Any item received damaged during shipping will be replaced free of charge. We will file a claim for the damaged item and the carrier will schedule an appointment to inspect the item and retrieve it. Credits will be issued within 1 week of the original claim.

We must be notified of a customer’s intent to return an item, for any reason, within 7 days of the purchase or the transaction will be considered a final sale and non-returnable.


It's been more than 7 days at this point

hey Smoodgie.
I cannot remember what you paid for this but I feel really bad for you.......have you contacted them to tell them about the damaged goods part of the deal? Well, we all know how ebay works. So you are going to have to alert other buyers about this seller by filling in a really bad review on them. I would be very honest in your review.

Contact them though first and see how serious they are as ebay sellers. Sometimes when they know what is coming, bad review, they may be more flexible......or not.

that really sucks. I was so excited for you and started looking on ebay for chandeliers too. I'm sure you can contact the vendor and talk to them about it. They usually don't want bad ratings online and might be willing to accomodate you.

Hubby thinks it's a waste of time and money and effort to try to return the chandelier. He thinks we should try to clean up the crystals as best we can, and then we'll probably hang it in the entryway. I've been wanting to replace that chandelier anyway, and I think this one is a good size for the space. My theory is that because the entryway has a vaulted ceiling, the chandelier will hang high enough that the marks on the crystals won't be noticeable.

I'm also going to write to the seller and complain that the chandelier is NOT Swarovski crystal, which they told me it is. And then I'm giving the seller negative feedback.

Oh, BTW, the seller is WeGotLites. Stay away from them!!!!

Well, this is a bit surprising -- I sent my complaint e-mail to WeGotLites at around 4:30, and there was a message from them on the voicemail when I got home from work around 5:30. I called them back, fully expecting to have a fight on my hands. But luckily, no need to pull out the big guns -- the guy said that he checked the packing slip, and saw that they had sent a fixture with the European crystals instead of the Swarovski crystals. Don't know if that's true or if he's just covering his ass, but he said to send back all the European crystal branches and keep the body of the chandelier, and he'll send me a set of the Swarovski crystal branches. He also e-mailed me a return label for DHL, which presumably means I don't have to pay for the shipping.

This makes me wonder about a lot of things.... do they knowingly ship out low-quality stuff and hope people don't notice?? How do people who order the chandelier with the European crystals feel when they see the lousy quality?? Why would they even send out chandeliers with crappy crystals, whether or not the customer ordered them??

So we'll see what happens.... I'm going to try to get the box shipped out to them tomorrow. The sooner, the better!!

I'll keep you posted.....

Certainly nice to hear they got back to you right away. I suspect your instincts are right, send the crap and double back for those that notice. Either way, I guess you're ahead of the game for now. I hope the 'new' crystals work out...........

Dammit. Hubby found out that we can't ship the package from Canada. We have to drive down to the US to ship it, and then drive down AGAIN to pick up the replacement

Why is nothing ever simple?!??!?!